Communication and Young People - 2956 Words

Effective Communication and Professional Relationships with Children, Young People and Adults Study Pack Effective Communication and Professional Relationships with Children, Young People and Adults Study Pack 2011 Michelle Canning CACHE PIN: 30134483 CACHE No: 502.000 2011 Michelle Canning CACHE PIN: 30134483 CACHE No: 502.000 TDA 3.1 Communication and professional relationship with children, young people and adults. This pack has been produced to help people in a support role, raise awareness of the importance of effective communication and professional relationships with children, young people and adults who are working in an educational environment. The pack will be separated into three key areas, 1.†¦show more content†¦Modern British society is constantly changing, over the years many waves of new immigrants have brought with them new cultural influences. Language and cultural differences can pose a problem so it is important to be aware of these differences and use good communication skills when dealing with EASL families. Be aware that adults who do not speak English as a first language could feel vulnerable and uncomfortable with the lack of understanding and it could lead to a lot of miscommunication. They may feel less confident in approaching people and may often rely on others for information and could feel excluded. Being aware of social and cultural differences can help identify potential issues. People as individuals will always have different ability, physically and mentally which may cause them to have limited communication ability such as blind people, deaf people or people who have issues regarding cognitive ability. It is very important that people have the support to help them participate as much as possible in school life as pupils, parents or staff members. As part of the schools Equal Opportunities Policy a lot of information will be held in this document that promotes inclusion regardless of age, race, gender or ability, as part of school policy and good working practice make sure you have an opportunity to read it. Socially British society holds enormous diversity. Schools are an areaShow MoreRelatedCommunication with Children and Young People983 Words   |  4 Pages Page 1 Communication and professional relationships with children young people and adults Good professional relationships can be a rewarding way for two or more people to work together and help each other after moving on to other opportunities. A lack of a professional relationship on the other hand, can lead to lost productivity and hard feelings at work. Many people don t think that they have the skills necessary to build professionalRead MoreCommunication and Professional Relationships with Children, Young People, and Adults891 Words   |  4 PagesCommunication and Professional Relationships: One of the most important roles of teachers is helping children to develop positive relationships with others. For children, this process involves learning cognitive skills while at school and learning how to work and play in collaboration with others. In order for teachers to pass skills on communication and professional relationships with children, young people, and adults; they should be good role models. This involves demonstrating an understandingRead MoreCommunication and Professional Relationships with Children, Young People and Adults1687 Words   |  7 PagesUNIT TDA 3.1 – COMMUNICATION AND PROFESSIONAL RELATIONSHIPS WITH CHILDREN, YOUNG PEOPLE AND ADULTS 1.1. Effective communication is important in developing positive relationships with children and young adults because it helps the child to be able to communicate effectively with other people as they grow. Children react better to clear, concise communication and this in turn will help to build better relationships between child and adult and enable trust to grow, which is one of the key elementsRead MoreCommunication and Professional Relationships with Children Young People and Adults1872 Words   |  8 PagesUnit Title: Communication and professional relationships with children young people and adults OCR Unit 1 1) 1.1 Effective communication is important in developing positive relationships with children, young people and adults in all walks of life and at any age whether it be with relatives, friends, neighbours, colleagues, associates or even total strangers. Also, effective language skills are essential for children to access the curriculum. In the classroom, spoken language is the main way thatRead MoreTda 2.3 Communication and Profesionalrelationshipswith Children and Young People3181 Words   |  13 Pagesbe discussing the different way we communicate with children, young people and other adults. Also, how to deal with disagreements between children and adults. And looking at how we speak and communicate with people and the benefits it has Task 1 Children and young people Describe how to establish respectful, professional relationships with children and young people It’s most important that first of all you talk to a child or young person that is at a level that is appropriate to their age. MakingRead MoreTDA 2.3 – Communication and Professional Relationships with Children Young People and Adults Interacting with and Responding to with Children and Young People1080 Words   |  5 Pagesï » ¿TDA 2.3 – Communication and Professional Relationships with Children Young People and Adults Interacting with and Responding to with Children and Young People [TDA2.3   Ã¢â‚¬â€œ   1.1,1.2,1.3,1.4, 2.1, 2.2]    CHILDREN YOUNG PEOPLE 1) How to establish respectful, professional relationships with children and young people You’ll need to change your behaviour and method of communication when establishing respectful, professional relationships with children and young people. This canRead MoreThe Controversial Issues Of Young People Using Internet And Communication Technologies1680 Words   |  7 Pagesbeen widely used. The consequences of them on young people are powerful, however it has been an argumentative issue throughout years as the impacts contain both positive and negative sides. Based on the data from American life Project, there is an increasing rate of young people using smartphones and online social networking site such as Facebook, Twitter. This essay focuses on the controversial issues of young people using internet and communication technologies, whether this should be concernedRead MoreCyberbullying : A New Source Of Communication And Socializing For Young People Today1379 Words   |  6 PagesThe Internet is a new source of communication and socializing for young people today. Almost every teenager has a social network account, and uses it at least once a day. The problem that Internet has brought is cyberbullying. Cyberbullying has badly affected many people and taken some lives. Action should be taken in order to address this issue. The bullies should get some type of punishment no matter what age they are and the victim should be offered help. Cyberbullying is known as bullying withRead More2.3 Communication and Professional Relationships with Children, Young People and Adults3307 Words   |  14 PagesEstablishing a respectful, professional relationship with children and young people In order to develop a positive relationship with children and young people the Teaching Assistant needs to show they are friendly, approachable and have an interest in talking to the children they are working with. This involves showing good body language, smiling, maintaining eye contact and displaying active listening, such as responding appropriately, asking additional relevant questions and showing empathy. AlsoRead MoreUnit 301: Communication professional relationships with children, young people and adults1597 Words   |  7 Pageshelps children and young people to gain the most from being in school and is important to ensure the communication of information between children and the adults responsible for them. We are more likely to build a positive relationship with someone when we can communicate effectively with them. Effective communication is a way of setting boundaries so everyone knows what is expected of them. Most disagreements and conflicts are caused by a breakdown in communication. Children

The Many Theories of the JFK Assassination Essay example

The Many Theories of the JFK Assassination Introduction There are many theories that have been introduced to people surrounding the assassination of President John F. Kennedy. The assassination of the 35th President of the United States, John Fitzgerald Kennedy, occurred on November 22, 1963. Kennedy was fatally shot while riding in the presidential limousine through the streets of Dallas, Texas. The projectile that struck his head shattered the right side of his skull. During an interview with the Detroit Free Press (2013), a former secret service agent named Clint Hill recalled his actions moments after the shooting. He tells the reporter that he covered the presidents head because, She didnt want anybody to see the condition he†¦show more content†¦The 50th anniversary of the JFK assassination was commemorated on November 22, 2013. President Lyndon B. Johnson created the Warren Commission to investigate the assassination of John F. Kennedy. The final report presented by the commission claimed that Lee Harvey Oswald acte d alone in killing the president. (Wikipedia, 2013). This report has proven to be highly controversial among citizens. There have been many theories as to who killed Kennedy, why they did it, and from what location. There are some theories that are more prominent than others such as: The CIA, The Mafia, The anti-Castro Cubans, a man from the Secret Service, and Lee Harvey Oswald. There are other theories believing that Lyndon B. Johnson and UFO specialists may have been involved. Each one of these theories will be explored throughout this paper. The CIA Involvement Theory The CIA’s involvement in the killing of JFK is one of the popular theories put forward by conspiracy theorists. President Kennedy was said to have told an official in his administration, â€Å"I want to splinter the CIA into a thousand pieces and scatter it to the winds† (McGovern, 2013, para. 3). Many of the individuals who disliked Kennedy believed he was the reason for the failed Bay of Pigs invasion in 1961. They also believed that he would reduce the size of the military industrial complex and that he was not going after communism hard enough. The CIA was involvedShow MoreRelatedThe Assassination Of Jfk Assassination Theory1385 Words   |  6 Pagesessay is the JFK assassination theory. I would like to research this because I have seen documents and videos online and on television about the conspiracy but I have not done full research into it to see the facts. With the presidents of the United States they are able to make or break the country with their decisi ons, with that JFK was assassinated due to that and other reasons. I will be going into this research thinking that there is a conspiracy behind the assassination of JFK that it wasn tRead MoreNoah Cooper. Mrs. Sites. English 10A. 15 April 2017. Lee1749 Words   |  7 Pageshave put out statements on the Communist conspiracy theory and it was they who were in charge when he was shot and thus silenced (â€Å"The JFK Assassination† 2.) The assassination of John F. Kennedy has been a topic of debate for many years. The aforementioned quote is a prime example of why many individuals feel the JFK assassination was a conspiracy. The particulars of the JFK assassination are sometimes hazy, but the essentials of the assassination are well founded. The ideas disproving the involvementRead MoreTo Kill A Kennedy954 Words   |  4 Pagesvast majority of Americans believe Oswald’s words, claiming that there was more behind the tragic assassination than the United States government once portrayed. Many have disregarded everything the government had told the world and have come up with their own theories, forming the greatest conspiracy in the history of America, a conspiracy that the world is still butting heads about. With the assassination of President Kennedy, the United States government issued a report to settle down the countryRead MoreBook 1984 Analysis: Conspiracies in the US, John F. Kennedy1438 Words   |  6 Pagesevents in history just happens to be the John F. Kennedy assassination. Some ideas are way out there, but others sound like they might have at least a hint of truth in them. The book 1984, relates to a few of these schemes of how and such an event would happen, but even more importantly how it was covered up. In the book they were masterminds at covering up events and it is now my job to figure out how this book is similar to the JFK assassinations. To understand these conspiracies, one mustRead MoreMystery of Who Killed John F Kennedy1483 Words   |  6 PagesDue to the vast speculations of the assassination of John F. Kennedy on November 22, 1963 in Dallas, Texas the mystery of what really happened still lies amongst us today. From theory to theory there is no telling what the true motive in killing the President really was. Among the various theories are those that involve the Chicago mafia, Lee Harvey Oswald attempting the murder by himself, and the left and right wing factions of the U.S. government. After several investigations, there is no realRead MoreAssassination Of Jfk s Assassination1140 Words   |  5 Pagesminutes after the assassination. There have been numerous debates over the last 55 years regarding this incident. Many people claim there is a conspiracy behind the case, allowing various conspiracy theories to emerge over the years. One specific theory is about how the mafia was involved with JFKâ₠¬â„¢s assassination. In 1963, the USA Presidential elections were approaching and so JFK and his wife Jacqueline travelled to Dallas, Texas to campaign. On the day of JFK’s assassination, specifically theRead MoreEssay about The Kennedy Assination: A Conspiracy?1226 Words   |  5 PagesCommittee on Assassinations began to reinvestigate the events at the assassination of JFK. A report was published by the committee in 1979 stating that there was a probable conspiracy surrounding Kennedy’s death, contradicting the Warren Commission’s theory. However, the HSCA could not prove that someone other than Oswald may have assassinated the president. What the HSCA could do however, was to prove that there were flaws in the evidence that the Warren Commission used to formulate their theory aboutRead MoreThe Assassination Of John Fitzgerald Kennedy Essay1556 Words   |  7 PagesThe term conspiracy theory is defined as a belief that powerful people or groups are responsible for events or sit uations due to secret plans that are illegal or harmful. There are many conspiracy theories that captivated the American people, but the most controversy conspiracy theory that leaves many unanswered questions for years is the assassination of John Fitzgerald Kennedy. Friday on November 22, 1963, the 35th President of the United States, JFK, was shot at 12:30 PM while traveling in DallasRead MoreJfk And The President Jfk1368 Words   |  6 PagesJohn Fitzgerald Kennedy (JFK) was assassinated in Dallas Texas. The nation and the whole world was shocked in that day. In fact, president JFK was preparing for his next combine in Texas, he took a road trip by a motorcade with his wife Jacqueline Kennedy, Governor John Connally, and his wife Nellie. The road trip went through Dealey Plaza in downtown Dallas towards the trade mart, where the president was scheduled to give a speech there. The road that the president JFK was traveling on by his motorcadeRead MoreWhy Was The Body Not Seen By The Dallas Coroner?1397 Words   |  6 PagesPresident of the United States, although it was a federal crime to conspire to injure a federal officer while he was acting in the line of duty. (Assassination of John F. Kennedy - Wikipedia, the free encyclopedia, 2014) Why was the body not seen by the Dallas Coroner? I found this to be Puzzling. Later federal agencies such as the Assassination Records Review Board criticized the autopsy on several grounds including destruction from burning of the original draft of the autopsy report and notes

Mystery Shopper Next Free Essays

string(58) " to reach some of the clothes as they were hung too high\." For our marketing Research project we were required to carry out extensive research on the topic of mystery shopping. This project required us to construct a mystery shopping programme of a service business. The service business that was chosen was Next, a renowned retailer for fashion and homeware. We will write a custom essay sample on Mystery Shopper Next or any similar topic only for you Order Now The project will outline the objectives of the research and the mystery shopping programme. It will also examine the results of the programme and suggest possible recommendations. Methodology The primary objective of the report was to find out the public’s perception of Next. In order to attain this information, we decided it was best to initiate a mystery shopper programme. This programme involved hand-picking ten individuals, based on age, sex, and location, to act as consumers in Next. Each individual was to enter the chosen store and to return honest feedback on their experience, through the use of a questionnaire. The drafted questionnaire examined areas such as store layout, staff, and ambience. The objective of this was to access direct knowledge of consumers opinions in areas that were outlined in the questionnaire and mystery shopper briefing. In order to eliminate bias, each selected individual was briefed on understanding the questionnaire and what aspects of the shop were to be examined. The chosen method provided us with objective feedback which was essential in the completion of the report. Findings In this section of the report we will show our findings of each store that was visited. Altogether there were seven stores visited. (Sligo, Enniskillen, Letterkenny, Athlone, Castlebar, Limerick and the store in the Jervis shopping centre in Dublin). These are our findings: Sligo The Sligo store is located in the quayside shopping centre in Sligo town. The store was visited on four occasions. On each occasion the store was clean and tidy on the inside and out. On every visit the changing rooms were tidy. The outside of the shop was attractive and inviting towards customers, with posters advertising a sale and an entrancing and eye catching clothes display in the window. The store is completely wheelchair accessible. No one was greeted as they entered the store, on one visit members of staff were standing around talking amongst themselves, and only one person thought that there was a welcoming atmosphere in the store as it was warm and there was calming music being played. Three out of four people were pleased with the temperature within the shop with one person thinking the air conditioning was turned up too high. The clothes on display were easy to reach for three out of four of the customers, with the same amount finding that all sizes were on display. Only on two of the visits were the staff wearing the correct uniform, such as name badges. On just two out of the four visits the staff asked if assistance was needed and only one customer said that eye contact was made with them and that they were polite. At the till there was an average of 1-4 till kiosks open with less than five people in each queue. On all four visits it did not take long to get served and all of the customers were thanked for shopping at the store, but found that the exit signs were not clearly illuminated. All four people said that they would recommend the Sligo store to others. The overall opinions of the store varied. One out of the four customers said that it was perfect. Out of the other three, more helpful staff, a new layout, lower shelves and a bigger store were mentioned. Enniskillen The Next store in Enniskillen is located in the Erneside shopping centre in Enniskillen. This store was visited on only one occasion. On this occasion the entrance and the outside of the store were clean and tidy. The inside was also tidy. It was attractive on the eye and the changing rooms were spotless. The outside of the shop looked attractive and inviting due to the black and white theme on the outside of the shop which ‘Next’ is renowned for. The store is wheelchair accessible. The customer was not greeted by any member of staff on entrance to the store and thought the atmosphere was not welcoming as it was dark inside the store. The customer thought that the temperature in the store was comfortable. They were not asked however by any member of staff if they needed assistance. The customer found that some of the rails in the store were too high but all sizes were stocked and that the staff were helpful when asked about the sizes, but not all members of staff were wearing a name badge. At the checkout four checkouts were open and there was less than five people in the queue, and did not have to wait long to get served. The customer was thanked for shopping at the store and found that the exit signs were clearly visible. This customer said that they would recommend this store to others and that the staff were quite friendly but could have been more helpful. They’re overall opinion was that the store could be bigger with more or better lighting conditions. Letterkenny The Letterkenny store is located in Letterkenny Retail Park. This store was visited on one occasion. On this occasion the outside of the premises was not clean and tidy and did not look attractive and inviting to customers as it looked dirty. The store is wheelchair accessible. On entering the store the customer was not greeted by a member of staff and the atmosphere was not welcoming as the music in the store was very faint and couldn’t be heard clearly. Other than that the inside of the store was clean, tidy and attractive. The temperature in the shop was fine also. No member of staff asked the customer if they needed assistance. The customer was not able to reach some of the clothes as they were hung too high. You read "Mystery Shopper Next" in category "Papers" Not all the sizes were displayed and stocked but the staff did check to see if they had the size in the store room. The changing room was tidy and uncluttered. When the customer got to the till four tills were in operation, there were more than five people in the queue and it took six minutes for them to get served. The staff at the checkout were described as friendly and thanked the customer for shopping in the store. The exit signs were clearly illuminated. The customer said their overall experience of shopping in the store was disappointing but acceptable. The customer also said that they would not recommend this store to others because not all sizes were stocked and the atmosphere in the shop and the customer service was poor, and suggested having more staff on the floor. Athlone The ‘Next’ store in Athlone is located in the Athlone Town shopping centre, just off the M6 motorway. This store was visited once only. The entrance to the store was clean and tidy and the outside of the store was attractive and inviting to customers. The store is wheelchair accessible. When the customer entered the store they were not greeted by anyone. The atmosphere within the shop was not welcoming as there was no music being played in the store, but the temperature was acceptable. The inside of the store was attractive, but the changing rooms were not tidy and unsatisfactory. The clothes were easy to view and reach but not all sizes were displayed. No member of staff asked if the customer needed assistance, but they were polite and helpful when getting a bigger size for the customer. All staff were wearing full uniform including name badges. When the customer got to the checkout there were four tills in operation and did not take long to get served. They were not thanked for shopping at the store but said the checkout staff were friendly and the exit signs were clear and illuminated. The customer said that they would recommend this store to others as they had a good overall experience in the store but feel that more staff are needed. Castlebar The Castlebar store is located in Lannagh Road Retail Park which is a five minute walk from the main street in Castlebar. The entrance to the store was not up to standard as it was not clean and tidy, although the front of the shop was. The store is wheelchair accessible. When the customer entered the store they were greeted by a member of staff, and due to this made the atmosphere of the store feel welcoming. The inside of the store itself was clean and attractive and the temperature of the store was fine. A member of staff offered assistance, with a smile and good eye contact was made. All staff were wearing the correct uniform with their name badges. All of the sizes were displayed on the rails and they were easily accessible. The changing room was clean and tidy. At the till only a limited number of tills were in operation with less than five people in the queue and it took around three minutes to get served. The customer was thanked for shopping at the store and the exits were clearly marked and illuminated. This customer would recommend this store to others due to the friendly and welcoming atmosphere, but suggests better parking facilities. Limerick The Limerick store is located in the Crescent shopping centre in Limerick which is situated two miles outside of Limerick city centre. The entrance to the shop was not clean and tidy and was blocked by a stand, this did not make the store look attractive and inviting to customers, although it was bright and lit up, the stand spoilt it. The store is wheelchair accessible. The customer was not greeted by a member of staff on entering the store and the atmosphere was not very welcoming. Also the store did not have a modern feel to it, which ‘Next’ would have a reputation for being. The store was not clean or tidy either. The temperature in the store was not sufficient as the customer found it very stuffy. One of the good points about this store was that a member of staff did ask if the customer needed assistance but did not smile or make eye contact while doing so. The staff were wearing the correct uniform including name badges. The clothes were easily reachable on the rails but not all sizes were displayed or stocked and staff were not helpful when asked for another size. The changing room was clean and tidy. At the checkout there were 1-3 checkouts in operation with more than five people in the queue. It took ten minutes to get served, and the checkout staff did not speak. The customer was not thanked for shopping at the store but the exit signs were clear and illuminated. This customer would not recommend this store others due to not being felt welcomed or comfortable in the store and believes that the store should be renovated. Dublin There are many next stores in Dublin but the one that was visited was the one located in the Jervis shopping centre in Dublin city centre. This store was visited on one occasion. The entrance to the store was not clean and tidy but the outside of the store looked attractive and inviting due to the window display of the stores clothing. The store is wheelchair accessible. On entering the store the customer was not greeted by a member of staff, but the atmosphere was welcoming and the temperature in the store was nice and warm. The inside of the store was clean, tidy and attractive. The customer was not asked by any member of staff if they needed assistance. The clothes were easy to view and reach, and all sizes were displayed. The changing room was clean, tidy and uncluttered. At the till there were between 1-3 checkouts open, there was less than five people in the queue, it did not take long to get served. The staff were not neatly dressed and wearing their name badges but they were polite and made good eye contact with the customer and thanked the customer for shopping at the store. The exit signs were not clearly illuminated in this store. The customer would recommend this to others as the staff were very friendly. But said that they should be better dressed. Recommendations In this part of the report we outline the recommendations that we would make to Next based on our findings from the mystery shopping exercise. These are our recommendations: Firstly we believe that they should retrain right across the board. From shop assistants right up to managers. There should be a strict set of rules implemented into this training and an exam must be passed by all employees. The employees will then get a certificate to say that they have completed this. The managers would have to complete a more advanced course, dealing with all the topics the employees have to with a few added extras. During this training the following must be covered. Employees 1. Customers must be greeted when they walk in the door to make them feel welcomed. 2. Staff must ask customers if they need assistance within thirty seconds of them being on the premises. 3. When speaking to customers, speak politely and mannerly and eye contact must be made. 4. Correct uniform must be worn at all times. Especially a name badge. 5. Staff must make sure that the changing rooms are clean and clutter free at all times. 6. Make sure all sizes are on display. 7. If there is a substantial queue at the till, get another staff member to open another till. 8. Always thank the customer for shopping at the store. Managers 1. Make sure the outside of the premises is kept clean. 2. Delegate different employees to particular jobs. And make sure everybody knows what there job is. 3. Make sure that the music in the shop is on, clear and loud enough so the customers can hear it but not so loud that it is deafening. 4. Keep on top of the uniform issue as this was one of the weak areas of the mystery shopping survey. Secondly we believe that you should have a review of all your stores and try and complete any work that needs to be done. Such as a new layout or renovation. For example. The store in Limerick was described as not very modern. Next is well known for having a fashionable range of clothing and if the shop does not reflect this image then customers will not come into the store. Another example would be a lot of rails have been described as too high. You could combat this by making them lower or having a hook that customers would use to reach the clothing. Finally we would recommend that you should look at your staffing policy. On a number of visits to your stores it has pointed out that if there was more staff then it would have been a better shopping experience. Even one more extra staff member per store would make a huge difference. Conclusion Overall, the project was a huge success. The implementation of the Questionnaire gave us valuable opinions which were vital in being able to recommend changes for the service. The physical aspect of the mystery shopper enabled us to gather first hand, unbiased information which would have been very difficult to receive, had another method of research been chosen. Appendices: How to cite Mystery Shopper Next, Papers